$15 FLAT DELIVERY FEE | ORDER UP TO SEVEN DAYS IN ADVANCE

Delivery & SMM Direct FAQ's

Customer FAQ

General
  • Is there a minimum or maximum order value?
  • No, there is no minimum or maximum order value.
  • My favourite trader is not listed online. Can I still order with them?
  • You can only order from the participating traders listed on this website. Participating traders can be viewed on the Trader Directory. More traders are being added to the site each month, so be sure to check back regularly.
  • Can I place an order for delivery for a future date?
  • Yes. At the checkout you will be provided with a list of days you can pick for delivery. We only deliver on Wednesdays, Fridays, Saturdays and Sundays which are Market trade days, therefore your order is packed fresh daily!
  • Can I collect my order from the Market?
  • Unfortunately we do not currently offer a Click & Collect service.
  • Where can I get a copy of my tax invoice / receipt?
  • A copy of your order confirmation and a tax invoice will be emailed to you upon completion of the online transaction. If you have an account, you can also access all order receipts when logged in.
  • How much does it cost?
  • To place an order with South Melbourne Market Direct, you will be charged an administration fee of $3.99 and credit card fee of 1.79%. These charges appear as the 'Transaction Fee' on your invoice. 
  • Home delivery is $15 inc GST. 
  • Can I use a stall gift voucher online?
  • No, unfortunately our online shopping platform does not currently accept individual stall gift vouchers.
Products
  • Who do I contact for more information about a product? E.g. ingredients, style, taste, size etc.
  • Please contact the stall / trader directly with any queries regarding their prducts/ produce. Their contact details can be found on the Trader Directory page.
  • The product I normally order is not listed online. Can I still order this?
  • You can only order the products listed on this website for home delivery. Our traders regularly update their product listing so chat to them directly about getting your favourite products online.
  • How will my products be packaged?
  • Our traders will package your goods as they would if you were buying them in-store. If you are ordering a large amount of goods, these might be delivered in boxes. If you have any concerns or special requests regarding the packaging of your goods, we advise you to contact the stall / trader in advance with your requests.
  • Can I get alcohol delivered?
  • Yes, alcohol is available to purchase for delivery for customers aged 18 or over as per Australian alcohol laws. Customers must be home for delivery and show the driver proof of age with valid ID (Passport or Australian Drivers Licence) upon request. Anyone who cannot provide valid ID upon request will be refused delivery of the product and items returned to the stall / trader.
Refunds, Returns and Missing Items
  • I have received my order, but there is a product missing. What do I do?
  • Please contact the stall / trader directly to arrange re-delivery or collection of the missing item, or a refund. Contact details for our traders can be found on your order or our Trader Directory page.
  • Can I return my items for a refund or exchange?
  • Terms vary per trader, so please contact the stall / trader you purchased from directly to provide feedback if you have received goods that are not to standard or not as advertised. Contact details for our traders can be found on your order or our Trader Directory page.
Delivery
  • Can I place an order for delivery for a future date?
  • Yes. At the checkout you will be provided with the option of four days to select from, being Market trade days (Wednesday, Friday, Saturday and Sunday). 
  • Is there same day delivery?
  • From the 11 August, 2021 orders placed by 10am on any Market days (Wednesday, Friday, Saturday and Sunday) will have the option to be delivered on the same day. All you have to do is select the day of delivery that you want from the list available in the checkout process. For example, if I place an order on Wednesday at 9am, I will pick Wednesday from the list. That means that my order will be packed and delivered to me later that day! Delivery is between 2pm and 8pm.
  • Is there a delivery fee?

  • Yes. There is a $15 delivery fee for metro deliveries inc GST..
  • How do I know when to expect my order?
  • You will receive an SMS when your order is dispatched and provided with an estimated time of arrival for delivery.
  • Do I have to be home to receive my order?
  • No, you do not need to be home to receive your order and our delivery drivers will leave your goods in a safe place at your address - unless you have ordered alcohol. Please note that any chilled or frozen items are left in standard (non-insulated) packaging and may spoil if left unattended. We strongly recommend being home to accept your order if it contains perishable goods. South Melbourne Market Direct will not be responsible for any loss (including theft) of delivered products or their spoilage following delivery. 
  • Do I need to do anything to prepare for delivery?
  • Please ensure our delivery team can access the property and get your order to your door safely. This may include clearing a safe path, providing adequate lighting and securing pets.
  • How can I cancel my order?
  • Once you have finalised payment and clicked confirm order, you are unable to cancel your order.
  • Where do you deliver to?
  • We deliver within a 28km radius of South Melbourne Market. Suburbs and postcodes are available below:
  • Suburb Postcode
    Melbourne 3000
    Melbourne 3001
    Melbourne 3002
    East Melbourne 3002
    West Melbourne 3003
    Melbourne 3004
    St Kilda 3004
    St Kilda Road Central 3004
    World Trade Centre 3005
    South Wharf 3006
    Southbank 3006
    Docklands 3008
    Parkville  3010
    Footscray 3011
    Seddon 3011
    Brooklyn 3012
    Kingsville 3012
    Maidstone 3012
    Tottenham 3012
    Yarraville 3013
    Newport 3015
    South Kingsville 3015
    Spotswood 3015
    Williamstown 3016
    Williamstown North 3016
    Altona 3018
    Seaholme 3018
    Braybrook 3019
    Albion 3020
    Sunshine 3020
    Sunshine North 3020
    Sunshine West 3020
    Albanvale 3021
    Kealba 3021
    Kings Park 3021
    St Albans 3021
    Ardeer 3022
    Burnside 3023
    Burnside Heights 3023
    Cairnlea 3023
    Caroline Springs 3023
    Deer Park 3023
    Altona North 3025
    Derrimut 3026
    Laverton North 3026
    Williams Landing 3027
    Altona Meadows 3028
    Laverton 3028
    Seabrook 3028
    Hoppers Crossing 3029
    Tarneit 3029
    Truganina 3029
    Flemington 3031
    Kensington 3031
    Ascot Vale 3032
    Maribyrnong 3032
    Travancore 3032
    Keilor East 3033
    Avondale Heights 3034
    Keilor 3036
    Keilor North 3036
    Delahey 3037
    Hillside 3037
    Sydenham 3037
    Taylors Hill 3037
    Keilor Downs 3038
    Keilor Lodge 3038
    Taylors Lakes 3038
    Moonee Ponds 3039
    Aberfeldie 3040
    Essendon 3040
    Essendon West 3040
    Essendon Fields 3041
    Essendon North 3041
    Strathmore 3041
    Strathmore Heights 3041
    Airport West 3042
    Keilor Park 3042
    Niddrie 3042
    Gladstone Park 3043
    Gowanbrae 3043
    Tullamarine 3043
    Pascoe Vale 3044
    Pascoe Vale South 3044
    Melbourne Airport 3045
    Glenroy 3046
    Hadfield 3046
    Oak Park 3046
    Broadmeadows 3047
    Dallas 3047
    Jacana 3047
    Coolaroo 3048
    Meadow Heights 3048
    Attwood 3049
    Westmeadows 3049
    North Melbourne 3051
    Parkville 3052
    Carlton 3053
    Carlton North 3054
    Princes Hill 3054
    Brunswick West 3055
    Brunswick 3056
    Brunswick East 3057
    Coburg 3058
    Coburg North 3058
    Fawkner 3060
    Campbellfield 3061
    Somerton 3062
    Fitzroy 3065
    Collingwood 3066
    Abbotsford 3067
    Clifton Hill 3068
    Fitzroy North 3068
    Northcote 3070
    Thornbury 3071
    Preston 3072
    Reservoir 3073
    Thomastown 3074
    Lalor 3075
    Epping 3076
    Alphington 3078
    Fairfield 3078
    Ivanhoe 3079
    Ivanhoe East 3079
    Bellfield 3081
    Heidelberg Heights 3081
    Heidelberg West 3081
    Mill Park 3082
    Bundoora 3083
    Kingsbury 3083
    Eaglemont 3084
    Heidelberg 3084
    Rosanna 3084
    Viewbank 3084
    Macleod 3085
    Yallambie 3085
    Watsonia 3087
    Watsonia North 3087
    Briar Hill 3088
    Greensborough 3088
    St Helena 3088
    Diamond Creek 3089
    Lower Plenty 3093
    Montmorency 3094
    Eltham 3095
    Eltham North 3095
    Kew 3101
    Kew East 3102
    Balwyn 3103
    Deepdene 3103
    Balwyn North 3104
    Bulleen 3105
    Templestowe 3106
    Templestowe Lower 3107
    Doncaster 3108
    Doncaster East 3109
    Donvale 3111
    North Warrandyte 3113
    Warrandyte 3113
    Park Orchards 3114
    Burnley 3121
    Cremorne 3121
    Richmond 3121
    Hawthorn 3122
    Hawthorn East 3123
    Camberwell 3124
    Burwood 3125
    Canterbury 3126
    Mont Albert 3127
    Surrey Hills 3127
    Box Hill 3128
    Box Hill South 3128
    Box Hill North 3129
    Mont Albert North 3129
    Blackburn 3130
    Blackburn North 3130
    Blackburn South 3130
    Forest Hill 3131
    Nunawading 3131
    Mitcham 3132
    Vermont 3133
    Vermont South 3133
    Ringwood 3134
    Ringwood North 3134
    Heathmont 3135
    Ringwood East 3135
    South Yarra 3141
    Toorak 3142
    Armadale 3143
    Kooyong 3144
    Malvern 3144
    Caulfield East 3145
    Malvern East 3145
    Glen Iris 3146
    Ashburton 3147
    Ashwood 3147
    Chadstone 3148
    Mount Waverley 3149
    Glen Waverley 3150
    Wheelers Hill 3150
    Burwood 3151
    Burwood East 3151
    Wantirna 3152
    Wantirna South 3152
    Bayswater 3153
    Bayswater North 3153
    Caulfield North 3161
    Caulfield 3162
    Caulfield South 3162
    Carnegie 3163
    Glen Huntly 3163
    Murrumbeena 3163
    Bentleigh East 3165
    Bentleigh 3165
    Hughesdale 3166
    Huntingdale 3166
    Oakleigh East 3166
    Oakleigh 3167
    Oakleigh South 3167
    Clayton 3168
    Notting Hill 3168
    Clarinda 3169
    Clayton South 3169
    Mulgrave 3170
    Springvale 3171
    Dingley Village 3172
    Springvale South 3172
    Keysborough 3173
    Noble Park 3174
    Rowville 3178
    Scoresby 3179
    Knoxfield 3180
    Prahran 3181
    Windsor 3181
    St Kilda 3182
    St Kilda West 3182
    Balaclava 3183
    St Kilda East 3183
    Elwood 3184
    Elsternwick 3185
    Gardenvale 3185
    Ripponlea 3185
    Brighton 3186
    Brighton East 3187
    Hampton 3188
    Hampton East 3188
    Hampton East 3188
    Moorabbin 3189
    Highett 3190
    Sandringham 3191
    Cheltenham 3192
    Beaumaris 3193
    Black Rock 3193
    Moorabbin 3194
    Mentone 3194
    Moorabbin Airport 3194
    Aspendale 3195
    Aspendale Gardens 3195
    Braeside 3195
    Mordialloc 3195
    Parkdale 3195
    Bonbeach 3196
    Chelsea 3196
    Chelsea Heights 3196
    Edithvale 3196
    Heatherton 3202
    McKinnon 3204
    Ormond 3204
    South Melbourne 3205
    Albert Park 3206
    Middle Park 3206
    Port Melbourne 3207
    Melbourne 3000
    Melbourne 3001
    Melbourne 3002
    East Melbourne 3002
    West Melbourne 3003
    St Kilda 3004
    South Wharf 3006
    Southbank 3006
    Docklands 3008
    Parkville  3010
    Footscray 3011
    Seddon 3011
    Brooklyn 3012
    Kingsville 3012
    Maidstone 3012
    Tottenham 3012
    Yarraville 3013
    Newport 3015
    South Kingsville 3015
    Spotswood 3015
    Williamstown 3016
    Williamstown North 3016
    Altona 3018
    Seaholme 3018
    Braybrook 3019
    Albion 3020
    Sunshine 3020
    Sunshine North 3020
    Sunshine West 3020
    Albanvale 3021
    Kealba 3021
    Kings Park 3021
    St Albans 3021
    Ardeer 3022
    Burnside 3023
    Burnside Heights 3023
    Cairnlea 3023
    Caroline Springs 3023
    Deer Park 3023
    Altona North 3025
    Derrimut 3026
    Laverton North 3026
    Williams Landing 3027
    Altona Meadows 3028
    Laverton 3028
    Seabrook 3028
    Hoppers Crossing 3029
    Tarneit 3029
    Truganina 3029
    Point Cook 3030
    Flemington 3031
    Kensington 3031
    Ascot Vale 3032
    Maribyrnong 3032
    Travancore 3032
    Keilor East 3033
    Avondale Heights 3034
    Keilor 3036
    Keilor North 3036
    Delahey 3037
    Hillside 3037
    Sydenham 3037
    Taylors Hill 3037
    Keilor Downs 3038
    Keilor Lodge 3038
    Taylors Lakes 3038
    Moonee Ponds 3039
    Aberfeldie 3040
    Essendon 3040
    Essendon West 3040
    Essendon Fields 3041
    Essendon North 3041
    Strathmore 3041
    Strathmore Heights 3041
    Airport West 3042
    Keilor Park 3042
    Niddrie 3042
    Gladstone Park 3043
    Gowanbrae 3043
    Tullamarine 3043
    Pascoe Vale 3044
    Pascoe Vale South 3044
    Melbourne Airport 3045
    Glenroy 3046
    Hadfield 3046
    Oak Park 3046
    Broadmeadows 3047
    Dallas 3047
    Jacana 3047
    Coolaroo 3048
    Meadow Heights 3048
    Attwood 3049
    Westmeadows 3049
    Royal Melbourne Hospital 3050
    North Melbourne 3051
    Parkville 3052
    Carlton 3053
    Carlton North 3054
    Princes Hill 3054
    Brunswick West 3055
    Brunswick 3056
    Brunswick East 3057
    Coburg 3058
    Coburg North 3058
    Greenvale 3059
    Fawkner 3060
    Campbellfield 3061
    Somerton 3062
    Fitzroy 3065
    Collingwood 3066
    Abbotsford 3067
    Clifton Hill 3068
    Fitzroy North 3068
    Northcote 3070
    Thornbury 3071
    Preston 3072
    Reservoir 3073
    Thomastown 3074
    Lalor 3075
    Epping 3076
    Alphington 3078
    Fairfield 3078
    Ivanhoe 3079
    Ivanhoe East 3079
    Bellfield 3081
    Heidelberg Heights 3081
    Heidelberg West 3081
    Mill Park 3082
    Bundoora 3083
    Kingsbury 3083
    Eaglemont 3084
    Heidelberg 3084
    Rosanna 3084
    Viewbank 3084
    Macleod 3085
    Yallambie 3085
    La Trobe University 3086
    Watsonia 3087
    Watsonia North 3087
    Briar Hill 3088
    Greensborough 3088
    St Helena 3088
    Diamond Creek 3089
    Plenty 3090
    Lower Plenty 3093
    Montmorency 3094
    Eltham 3095
    Eltham North 3095
    Kew 3101
    Kew East 3102
    Balwyn 3103
    Deepdene 3103
    Balwyn North 3104
    Bulleen 3105
    Templestowe 3106
    Templestowe Lower 3107
    Doncaster 3108
    Doncaster East 3109
    Donvale 3111
    North Warrandyte 3113
    Warrandyte 3113
    Park Orchards 3114
    Burnley 3121
    Cremorne 3121
    Richmond 3121
    Hawthorn 3122
    Hawthorn East 3123
    Camberwell 3124
    Burwood 3125
    Canterbury 3126
    Mont Albert 3127
    Surrey Hills 3127
    Box Hill 3128
    Box Hill South 3128
    Box Hill North 3129
    Mont Albert North 3129
    Blackburn 3130
    Blackburn North 3130
    Blackburn South 3130
    Forest Hill 3131
    Nunawading 3131
    Mitcham 3132
    Vermont 3133
    Vermont South 3133
    Ringwood 3134
    Ringwood North 3134
    Heathmont 3135
    Ringwood East 3135
    South Yarra 3141
    Toorak 3142
    Armadale 3143
    Kooyong 3144
    Malvern 3144
    Caulfield East 3145
    Malvern East 3145
    Glen Iris 3146
    Ashburton 3147
    Ashwood 3147
    Chadstone 3148
    Mount Waverley 3149
    Glen Waverley 3150
    Wheelers Hill 3150
    Burwood 3151
    Burwood East 3151
    Wantirna 3152
    Wantirna South 3152
    Bayswater 3153
    Bayswater North 3153
    Boronia 3155
    Caulfield North 3161
    Caulfield 3162
    Caulfield South 3162
    Carnegie 3163
    Glen Huntly 3163
    Murrumbeena 3163
    Bentleigh East 3165
    Bentleigh 3165
    Hughesdale 3166
    Huntingdale 3166
    Oakleigh East 3166
    Oakleigh 3167
    Oakleigh South 3167
    Clayton 3168
    Notting Hill 3168
    Clarinda 3169
    Clayton South 3169
    Mulgrave 3170
    Springvale 3171
    Dingley Village 3172
    Springvale South 3172
    Keysborough 3173
    Noble Park 3174
    Rowville 3178
    Scoresby 3179
    Knoxfield 3180
    Prahran 3181
    Windsor 3181
    St Kilda 3182
    St Kilda West 3182
    Balaclava 3183
    St Kilda East 3183
    Elwood 3184
    Elsternwick 3185
    Gardenvale 3185
    Ripponlea 3185
    Brighton 3186
    Brighton East 3187
    Hampton 3188
    Hampton East 3188
    Hampton East 3188
    Moorabbin 3189
    Highett 3190
    Sandringham 3191
    Cheltenham 3192
    Beaumaris 3193
    Black Rock 3193
    Moorabbin 3194
    Mentone 3194
    Moorabbin Airport 3194
    Aspendale 3195
    Aspendale Gardens 3195
    Braeside 3195
    Mordialloc 3195
    Parkdale 3195
    Bonbeach 3196
    Chelsea 3196
    Chelsea Heights 3196
    Edithvale 3196
    Heatherton 3202
    McKinnon 3204
    Ormond 3204
    South Melbourne 3205
    Albert Park 3206
    Middle Park 3206
    Port Melbourne 3207
    Monash University 3800
    Docklands 8012

    We will look to expand our delivery zones in the future.